FAQs

The amount varies depending on the type of cleaning that is needed. For example for a 'residential general clean' we charge £18/hour. We aim to work efficiently and effectively so that the customer receives the lowest charge possible in accordance to their needs.

We are based in Cardiff and provide services all over Cardiff and surrounding areas.

We understand that circumstances can change and schedules can get reshuffled so that is why we honor a 3 day cancellation prior to cleaning date with a full refund given, no questions asked.

We are currently accepting website payments through our calendar when placing a booking online. Or alternatively when booking you can select the in-person payment option which can then be done on the cleaning day via cash or bank transfer.

We offer Residential, Commercial, Serviced Accommodation and Post-Construction cleaning. Within each of these services customers have the option to choose between a general clean and a detailed clean.

The hours vary in accordance to property size, number of rooms/places to clean and the level of cleaning required. In each of our service listings under 'book a service' you will find the estimated time it will take to clean a property of a particular size. Once again hours may vary so therefore you may be charged a different amount in accordance to hours undertaken.

A general clean typically covers regular cleaning tasks to maintain a basic level of cleanliness, such as dusting, vacuuming, and surface wiping. On the other hand, a deep/detailed clean goes beyond the surface, tackling hidden dirt, grime, and hard-to-reach areas. A deep clean is recommended for occasional or seasonal cleaning needs, while a general clean is suitable for regular upkeep.

Nope, we pride ourselves in being completely open with our customers and setting out pricing before starting a job. If for any reason there is an additional cost due to a special request etc. then this would have been discussed with the customer prior to the cleaning starting.

In the rare case of certain tasks being missed out in our cleaning process or if there was some sort of neglect in parts of the property, then we will happily offer a partial refund subject to terms and conditions. However please note that we are yet to have a dissatisfied client due to our attention to detail and procedure of taking before and after pictures of the clean.